Privacy policy
With this Privacy policy we inform you which personal data we collect in connection with our Activities and operations including our
Individual or additional activities and operations may be subject to additional privacy statements as well as other legal documents such as General Terms and Conditions (GTC), Terms of Use or Conditions of Participation.
We are subject to Swiss data protection law as well as any applicable foreign data protection law such as, in particular, that of the European Union (EU) with the General Data Protection Regulation (GDPR). The European Commission recognizesthat Swiss data protection law ensures adequate data protection.
1. contact addresses
Responsibility for the processing of personal data:
The Gate Hotel AG
Riethofstrasse 15
8152 Glattbrugg
Switzerland
We point out if there are other persons responsible for the processing of personal data in individual cases.
Data protection representation in the European Economic Area (EEA)
We have the following data protection representation in accordance with Art. 27 GDPR:
VGS Data Protection Partner GmbH
Am Kaiserkai 69
20457 Hamburg
Germany
The data protection representation serves data subjects and authorities in the European Union (EU) and the rest of the European Economic Area (EEA) as a additional Contact point for inquiries related to the GDPR.
2. terms and legal bases
2.1 Terms
Personal data are all Information that relates to an identified or identifiable natural person. A Person concerned is a person about whom we process personal data.
Edit includes every Handling of personal data, independent of the means and procedures used, for example, the retrieval, matching, adaptation, archiving, storage, reading, disclosure, procurement, recording, collection, deletion, disclosure, ordering, organization, storage, modification, dissemination, linking, destruction and use of personal data.
The European Economic Area (EEA) includes the Member States of the European Union (EU) and the Principality of Liechtenstein, Iceland and Norway. The General Data Protection Regulation (GDPR) refers to the processing of personal data as processing of personal data.
2.2 Legal basis
We process personal data in accordance with Swiss data protection law such as, in particular, the Federal law on data protection (Data Protection Act, DSG) and the Regulation on data protection (Data Protection Regulation, DSV).
We process — if and to the extent that the General Data Protection Regulation (GDPR) is applicable — personal data in accordance with at least one of the following legal bases:
- Art. 6 para. 1 lit. b DSGVO for the necessary processing of personal data for the fulfillment of a contract with the data subject as well as for the implementation of pre-contractual measures.
- Art. 6 para. 1 lit. f DSGVO for the necessary processing of personal data to protect the legitimate interests of us or of third parties, unless the fundamental freedoms and rights and interests of the data subject prevail. Legitimate interests are, in particular, our interest in being able to carry out our activities and operations permanently, in a user-friendly, secure and reliable manner, as well as to communicate about them, to ensure information security, to protect against misuse, to enforce our own legal claims and to comply with Swiss law.
- Art. 6 para. 1 lit. c DSGVO for the necessary processing of personal data to comply with a legal obligation to which we are subject under any applicable law of Member States in the European Economic Area (EEA).
- Art. 6 para. 1 lit. e DSGVO for the necessary processing of personal data for the performance of a task that is in the public interest.
- Art. 6 para. 1 lit. a DSGVO for the processing of personal data with the consent of the data subject.
- Art. 6 para. 1 lit. d DSGVO for the necessary processing of personal data to protect vital interests of the data subject or another natural person.
3. nature, scope and purpose
We process those personal data that required in order to be able to carry out our activities and operations in a permanent, user-friendly, secure and reliable manner. Such personal data may fall in particular into the categories of inventory and contact data, browser and device data, content data, meta or marginal data and usage data, location data, sales data and contract and payment data.
We process personal data during those Durationwhich is required for the respective purpose(s) or by law. Personal data whose processing is no longer necessary will be anonymized or deleted.
We may use personal data by third parties have processed. We may process personal data jointly with third parties or transfer it to third parties. Such third parties are, in particular, specialized providers whose services we use. We also guarantee data protection for such third parties.
We process personal data basically only with the consent of the data subjects. If and to the extent that the processing is permitted for other legal reasons, we may waive the requirement to obtain consent. For example, we may process personal data without consent in order to fulfill a contract, to comply with legal obligations or to protect overriding interests.
In this context, we process in particular information that a data subject provides when contacting us — for example, by mail, e‑mail, instant messaging, contact form, social media or telephone — or when registering for a user account. voluntary transmitted to us. We may store such information, for example, in an address book, in a customer relationship management system (CRM system) or with comparable tools. If we receive data transmitted to us about other persons, the transmitting persons are obligated to ensure data protection with respect to these persons as well as to ensure the accuracy of this personal data.
We also process personal data that we receive from third parties, obtain from publicly available sources or collect in the course of our activities and operations, if and to the extent that such processing is permitted for legal reasons.
4. personal data abroad
We process personal data basically in Switzerland and the European Economic Area (EEA). However, we may also export or transfer personal data to other countries, in particular to process it or have it processed there.
We can transfer personal data to all States and territories on earth and elsewhere in the Universe export, provided that the local law according to Decision of the Swiss Federal Council adequate data protection and — if and to the extent that the General Data Protection Regulation (GDPR) is applicable — in accordance with Decision of the European Commission ensures adequate data protection.
We may transfer personal data to countries whose laws do not ensure adequate data protection, provided that data protection is ensured for other reasons, in particular on the basis of standard data protection clauses or with other appropriate safeguards. By way of exception, we may export personal data to countries without adequate or appropriate data protection if the specific requirements under data protection law are met, for example the express consent of the data subjects or a direct connection with the conclusion or performance of a contract. We will be happy to provide data subjects with information about any guarantees or a copy of any guarantees upon request.
5. rights of data subjects
5.1 Data protection law claims
We grant data subjects all rights in accordance with applicable data protection law. In particular, data subjects have the following rights:
- Information: Data subjects can request information as to whether we process personal data about them and, if so, what personal data is involved. Data subjects also receive the information required to assert their data protection rights and to ensure transparency. This includes the personal data processed as such, but also, among other things, information about the purpose of processing, the duration of storage, any disclosure or export of data to other countries and the origin of the personal data.
- Correction and limitation: Data subjects can have incorrect personal data corrected, incomplete data completed and the processing of their data restricted.
- Deletion and objection: Data subjects can have personal data deleted (“right to be forgotten”) and object to the processing of their data with effect for the future.
- Data output and data transmission: Data subjects may request the surrender of personal data or the transfer of their data to another data controller.
We may suspend, restrict or refuse the exercise of the rights of data subjects to the extent permitted by law. We may inform data subjects of any requirements they must meet in order to exercise their rights under data protection law. For example, we may refuse to provide information in whole or in part with reference to business secrets or the protection of other persons. We may also, for example, refuse to delete personal data in whole or in part with reference to statutory retention obligations.
We can be responsible for exercising the rights exceptionally provide for costs. We will inform affected persons in advance of any costs.
We are obliged to take appropriate measures to identify data subjects who request information or assert other rights. Data subjects are obliged to cooperate.
5.2 Right to complain
Data subjects have the right to enforce their data protection claims through legal channels or to lodge a complaint with a competent data protection supervisory authority.
The data protection supervisory authority for private controllers and federal bodies in Switzerland is the Federal Data Protection and Information Commissioner (FDPIC).
Data subjects have — if and to the extent that the General Data Protection Regulation (GDPR) is applicable — the right to lodge a complaint with a competent European data protection supervisory authority to raise.
6. data security
We take suitable technical and organizational measures to ensure data security appropriate to the respective risk. However, we cannot guarantee absolute data security.
Access to our website is via transport encryption (SSL / TLS, in particular with the Hypertext Transfer Protocol Secure, abbreviated HTTPS). Most browsers mark transport encryption with a padlock in the address bar.
Our digital communication is subject — like basically any digital communication — to mass surveillance without cause or suspicion and other monitoring by security authorities in Switzerland, the rest of Europe, the United States of America (USA) and other countries. We cannot directly influence the corresponding processing of personal data by secret services, police agencies and other security authorities.
7. use of the website
7.1 Cookies
We may use cookies. Cookies — our own cookies (first-party cookies) as well as cookies from third parties whose services we use (third-party cookies) — are data that are stored in the browser. Such stored data need not be limited to traditional cookies in text form.
Cookies can be stored in the browser temporarily as “session cookies” or for a certain period of time as so-called permanent cookies. “Session cookies” are automatically deleted when the browser is closed. Permanent cookies have a specific storage period. In particular, cookies enable us to recognize a browser the next time it visits our website and thus, for example, to measure the reach of our website. However, permanent cookies can also be used for online marketing, for example.
Cookies can be completely or partially deactivated and deleted in the browser settings at any time. Without cookies, our website may no longer be fully available. We actively request — at least if and to the extent necessary — the express consent to the use of cookies.
7.2 Server log files
We may collect the following information for each access to our website, provided that this information is transmitted by your browser to our server infrastructure or can be determined by our web server: Date and time including time zone, IP addressThe following data is stored on our website: access status (HTTP status code), operating system including user interface and version, browser including language and version, individual sub-pages called up on our website including the amount of data transferred, the last website called up in the same browser window (referrer).
We store such information, which may also constitute personal data, in server log files. The information is necessary to provide our website permanently, user-friendly and reliably, as well as to ensure data security and thus in particular the protection of personal data — also by third parties or with the help of third parties.
7.3 Tracking pixel
We may use tracking pixels on our website. Tracking pixels are also known as web beacons. Tracking pixels — also from third parties whose services we use — are small, usually invisible images that are automatically retrieved when you visit our website. With pixel counters, the same information can be collected as in server log files.
8. notifications and messages
We send notifications and communications via email and other communication channels, such as instant messaging or SMS.
8.1 Success and reach measurement
Notifications and messages may contain web links or tracking pixels that record whether an individual message was opened and which web links were clicked. Such web links and tracking pixels may also track usage of notifications and communications on a personal basis. We need this statistical recording of usage for performance and reach measurement in order to be able to send notifications and messages based on the needs and reading habits of the recipients in an effective and user-friendly manner as well as permanently, securely and reliably.
8.2 Consent and objection
You must basically expressly consent to the use of your e‑mail address and other contact addresses, unless such use is permitted for other legal reasons. For any consent, we use the “double opt-in” procedure where possible, i.e. you will receive an e‑mail with a web link that you must click to confirm, so that no misuse by unauthorized third parties can take place. We may use such consents including IP address as well as date and time for evidence and security reasons.
You can basically object to receiving notifications and communications such as newsletters at any time. With such an objection, you can simultaneously object to the statistical recording of usage for performance and reach measurement. Required notifications and communications in connection with our activities and operations remain reserved.
9. social media
We are present on social media platforms and other online platforms in order to communicate with interested persons and to provide information about our activities and operations. In connection with such platforms, personal data may also be processed outside of Switzerland and the European Economic Area (EEA).
The General Terms and Conditions (GTC) and Terms of Use as well as data protection declarations and other provisions of the individual operators of such platforms also apply in each case. These provisions inform in particular about the rights of data subjects directly vis-à-vis the respective platform, which includes, for example, the right to information.
For our Social media presence on Facebook including the so-called site insights, we are — if and insofar as the General Data Protection Regulation (GDPR) is applicable — jointly responsible with Meta Platforms Ireland Limited (Ireland). Meta Platforms Ireland Limited is part of the Meta-company (including in the USA). Page insights provide information about how visitors interact with our Facebook presence. We use Page Insights to provide our social media presence on Facebook in an effective and user-friendly manner.
Further information on the nature, scope and purpose of data processing, information on the rights of data subjects and the contact details of Facebook as well as Facebook’s data protection officer can be found in the Facebook privacy policy. With Facebook, we have the so-called “Addition for responsible persons” and thus agreed in particular that Facebook is responsible for ensuring the rights of data subjects. For the so-called page insights, the corresponding information can be found on the page “Page Insights Information” including “Page Insights Data Information”.
10. services from third parties
We use services of specialized third parties to perform our activities and operations in a durable, user-friendly, secure and reliable manner. With such services, we can, among other things, embed functions and content in our website. In the case of such an embedding, the services used at least temporarily record for technically compelling reasons the IP addresses of the users.
For necessary security-related, statistical and technical purposes, third parties whose services we use may process data in connection with our activities and operations in aggregated, anonymized or pseudonymized form. This is, for example, performance or usage data in order to be able to offer the respective service.
10.1 Digital infrastructure
We use services from specialized third parties to make use of required digital infrastructure in connection with our activities and operations. These include, for example, hosting and storage services from selected providers.
We use in particular:
- Hostpoint: Hosting; Provider: Hostpoint AG (Switzerland); Data protection information: Privacy policy.
- StackPath CDN: Content Delivery Network (CDN); Provider: StackPath LLC (USA) / Highwinds Network Group Inc. (USA); privacy information: Privacy policy.
10.2 Contact options
We use services from selected providers to better communicate with third parties, such as potential and existing customers.
10.3 Payments
We use specialized service providers to process our customers’ payments securely and reliably. The legal texts of the individual service providers, such as the General Terms and Conditions (GTC) or data protection declarations, also apply to the processing of payments.
We use in particular:
- Stripe: Processing of payments; providers: Stripe Inc. (USA) / Stripe Payments Europe Limited (SPEL, Ireland) for users in the European Economic Area (EEA) and Switzerland and partly in the UK / Stripe Payments UK Limited (UK) and Stripe Capital Europe Limited (Ireland) partly for users in the UK; data protection information: “Stripe Privacy Center” (“Stripe Privacy Center”), Privacy policy, Cookie Policy.
11. extensions for the website
We use extensions for our website in order to be able to use additional functions.
We use in particular:
- Imagify: Image optimization; Provider: WP MEDIA (France); Privacy information: Conditions (“Terms of Service”), “Frequently Asked Questions” (“FAQ”).
- jQuery (OpenJS Foundation): Free JavaScript library; provider: OpenJS Foundation (USA) using StackPath CDN; privacy information: Privacy Policy (OpenJS Foundation), Cookie Policy (OpenJS Foundation).
12. video surveillance
We use video surveillance for the prevention of criminal acts and for the preservation of evidence in the event of criminal acts, as well as for the exercise of our domiciliary rights. These are — if and to the extent that the General Data Protection Regulation (GDPR) is applicable — overriding legitimate interests pursuant to Art. 6 para. 1 lit. f DSGVO.
We store recordings from our video surveillance for as long as they are needed to preserve evidence.
We may secure recordings on the basis of legal obligations, to enforce our own legal claims and in the event of suspected criminal acts, as well as transmit them to competent bodies such as, in particular, judicial or law enforcement authorities.
13. final provisions
We can adapt and supplement this data protection declaration at any time. We will inform about such adjustments and additions in an appropriate form, in particular by publishing the respective current privacy policy on our website.