General Terms and Conditions The Gate Hotel AG
1. subject matter of the contract
These General Terms and Conditions govern the legal relationship between The Gate Hotel AG (hereinafter referred to as The Gate Hotel AG) and its customers (hereinafter referred to as guest/guests). The General Terms and Conditions (hereinafter referred to as GTC) apply to all offers and services of The Gate Hotel Ltd, but in particular to the respective provision of a room of The Gate Hotel Ltd.
1. conclusion of contract and acceptance of the GTC
By sending the electronic booking request or at the latest upon receipt of the written booking confirmation, the guest fully agrees to the GTC of The Gate Hotel AG. The GTC are available at any time on www.thegate-hotel.ch and are available in all rooms. Also included all documents sent by The Gate Hotel AG, namely booking confirmations and reservation forms, a direct link to the current version of the GTC under www.thegate-hotel.ch.
2. number of guests
A maximum number of persons may be accommodated in the booked room as indicated in the booking confirmation by The Gate Hotel AG. In accordance with its tariffs, The Gate Hotel AG may at any time charge additional costs for additionally accommodated guests and/or demand the immediate expulsion of these additionally accommodated guests.
3. adjustment of the booking
A booking adjustment, namely regarding arrival or departure date, length of stay, room type, additional services, is possible only with the consent of the The Gate Hotel AG and only with the issuance of a new booking confirmation. by The Gate Hotel AG is valid.
4. general right of use rooms, adjoining rooms
The guest has the right, in addition to the booked room, also to use the rooms not reserved as private. designated adjoining rooms. Parking spaces are available in limited number Disposition.
5. services included in the price
- Completely furnished room
- Free WLAN (Internet)
- All additional costs (incl. electricity, heating, hot and cold water)
- Final cleaning (according to item 4.2)
- Value added tax (according to item 3.7)
- Guest duties
- Further individual services are available for an additional charge and available on request
2. contract start, contract duration, extension and cancellation
2.1 Start of contract
A booking is binding after the issuance of the booking confirmation by The Gate Hotel AG confirmed. For bookings of 31 nights or more, the guest is obliged to confirm the reservation form sent to you, sign it and return it to The Gate. Hotel AG to return.
2.2 Contract duration
A room is available in each case for the booked period. Decisive is the period noted in the booking confirmation under “Booking duration”. Time period. The guest has no right to use the room beyond this period of time.
2.3. extension
The guest cannot shorten or extend a booking made. It stands However, he is free to occupy the room for any period of time — even indefinitely. to book and according to the cancellation deadlines of The Gate Hotel AG, according to Clause 2.4, to cancel the already booked nights in time free of charge.
2.4 Cancellation
Bookings from 1 to 30 nights
For bookings from 1 to 30 nights are free cancellations of nights booked before or during the stay in compliance with a three-day cancellation period possible. Cancellations are accepted daily until 12.00 noon accepted by The Gate Hotel AG. The cancellation is only valid with valid upon written reconfirmation by The Gate Hotel AG.
Bookings from 31 nightsFor bookings of 31 nights or more, free cancellations of booked nights before or during the stay in compliance with a thirty-day Cancellation deadline possible. Cancellations will be processed daily until 12.00 noon by The Gate Hotel AG accepted. The cancellation is only valid with written reconfirmation by The Gate Hotel AG is valid. Apart from this, no free cancellations are possible.
3. invoices and payment
3.1. payment pflicht of the guest and default
The guest is obliged to comply with the terms and conditions stated in the booking confirmation or in the invoices. listed prices for the overnight stays as well as the additional services in due time. to be paid. The amount of the sums owed and the respective Payment deadlines (due dates) are to be taken from the invoices which together with the booking confirmation from The Gate Hotel AG to the guest by e‑mail. be sent. If the amounts owed that are due prior to collection are not paid in due time within the period set out on the invoice is paid, The Gate Hotel AG shall be entitled to entitled to withdraw from the contract, i.e. to cancel the booking and pay the Guest to refuse access to the room. In this case any Claims of the guest. If the guest pays during a stay a due invoice amount, he shall be in default as of the payment date. The Gate Hotel Ltd. will request the guest to pay the amount due within 5 days. to be transferred. If this grace period is not complied with, The Gate Hotel AG is right to cancel the booking immediately, whereby the guest loses the right to the loses the right to live in the room, and immediately (i.e. within one day) must move out.
3.2 Securing furniture and booking / authorization credit card charge
The Gate Hotel Ltd. may require the guest to provide as security valid Credit card details, the payment of a deposit per room in the amount of 500 CHF. (in words:five hundred) and/or require a passport copy. For bookings of 31 nights or more, The Gate Hotel AG requires the guest to pay the Transfer of a deposit to the deposit account of The Gate Hotel AG. The The amount of the deposit and its due date are shown on the deposit invoice. (“deposit invoice”). The deposit does not bear interest and will, if all invoices have been paid and there is no damage at the time of moving out, within refunded to the guest 10 working days after moving out. In case of non-payment of the deposit, The Gate Hotel AG is entitled to withdraw from the contract, to cancel the to assign the object to another party and to demand a cancellation or processing fee to be charged. Any damage to the inventory, furnishings, room or buildings as well as payment backlogs or other costs (e.g. due to lost key) will be deducted from the deposit. For bookings of 1 to 30 nights, where The Gate Hotel AG does not have a deposit is collected, the guest is required to disclose valid credit card data is required. The Gate Hotel AG is entitled, Accommodation costs/if necessary, the cost of additional services, damage to inventory, Furnishings, rooms or buildings as well as payment backlogs and other costs. (e.g. due to lost keys) to the guest’s credit card. The Guest agrees by providing his credit card information that his credit card is charged with the corresponding costs.
3.3 Payment terms
The accommodation costs due and (for stays of 31 nights or more) and the Deposit amount are due according to the payment terms noted on the invoice of the The Gate Hotel AG to pay. The following due dates apply:
Bookings from 1 to 30 nights
The total cost of accommodation is due 5 days after receipt of the booking confirmation/invoice or, in the case of short-term bookings, at the latest when the Move in room due.
Bookings from 31 nights
- The deposit is due 5 days after receipt of the “deposit invoice”.
- The accommodation costs/if necessary the costs for additional services for the first month (according to the invoice) are due 5 days before collection.
- The accommodation costs / if necessary the costs for additional services of the Subsequent months (according to invoice) are to be paid 5 days prior to the due at the beginning of the next month.
- Booked additional services are charged separately according to expenditure invoiced and are due as specified in the invoice.
3.4 Terms of payment
Payments are always made in Swiss Francs (CHF) and without any bank charges or Credit Card Deductions.
3.5 Payment methods
For bookings under the hotel website is only payment by credit card possible. For bookings made by e‑mail, all amounts owed can be paid by Bank transfer, debit or credit card or cash paid at check-in be made. However, cash payment at check-in is only possible if the guest is within the payment deadline by e‑mail his valid credit card details known gives.
3.6 Dunning charges and interest on arrears
In the event of default of payment by the guest, The Gate Hotel AG is entitled to charge reminder fees. as well as a default interest of 5% on all amounts owed. put
3.7 Additional services and value added tax
Booked additional services are charged separately and for stays of 31 nights or more. invoiced at least monthly. All services are subject to the statutory to pay the value added tax due. In the accommodations and the included services, as per item 1.5, is the currently legally owed VAT of 3.7% included.
3.8 Additional guidelines in the hotel
- In the booked rooms is allowed the consumption of brought alcoholic beverages are not allowed. The hotel has a bar on the first floor.
- In the penthouse parties can be held on request for a fee with be equipped with alcoholic beverages
- In the penthouse, all persons who enter the premises must be (for example, at a party) enter and stay in it, with identify yourself with an identity document
4. move-in (check-in) and move-out (check-out)
4.1 Check-in/Check-out
Unless otherwise agreed with The Gate Hotel AG, the room can be be obtained and returned as follows: Check in from 15:00, check out until 11:00. If the room is not vacated on time, an additional daily rate will be charged in Invoiced.
4.2 Return and final cleaning
The guest must leave the room in a tidy condition. Should the Condition of the room an above average cleaning time necessary the additional time spent will be invoiced and the credit card or, in the case of bookings of 31 nights or more, directly with the of the deposit will be charged.
5. authorities
For a booking period of 8 weeks or more, the guest is obligated, after moving in within 14 days with the respective competent authorities of the city of Zurich. (residents’ registration office, post office, etc.) and to register there again when moving out. log off.
6. liability of the guest
In case of loss of keys and damage, loss or destruction of inventory, of the furniture, the room or the building by the guest or by Third parties, the guest is fully liable for any resulting damage. The guest is also liable for damages resulting from lack of care, smoking and misuse. Theft, intentional damage to property and other Offenses related to the accommodation in The Gate Hotel room will be reported immediately and in this case The Gate Hotel AG is entitled to cancel the booking without notice.
7. use
7.1 General
The guest undertakes to use the room, the generally accessible rooms as well as the the inventory, the furniture and the equipment with the greatest possible care. treat. The instructions for use with the appliances (e.g. washing machine). are to be followed. The room is only for the intended purpose (as a private Living space) to use.
7.2 Pets
Pets are not allowed without written permission from The Gate Hotel AG. permitted.
7.3 Construction, repair and maintenance
In the room as well as in the generally accessible rooms, no structural changes are made.
7.4 Use and sublease
The guest is not allowed to sublet the room to third parties or to use it for To let third parties. It is not allowed to conduct business in the rooms. In the event of a violation of the right of hospitality and the rights set forth in these the right to cancel the booking immediately or to request a refund. existing contractual relationship without notice and to terminate the guest in case of refusal of immediate departure without further ado.
8. internet usage
The Gate Hotel AG assumes no liability for damages resulting from the Internet use (spam, viruses, outages or disruptions of the Internet connection etc.). The guest is not entitled to any refund. Internet malfunctions must be reported to The Gate Hotel AG during office hours. The guest is obliged to protect his own devices from malicious software in order to to prevent spam or viruses from being transmitted via the network of The Gate Hotel AG. be sent. The Gate Hotel AG has the right to cancel a guest at any time from the Network to be excluded. The guest acknowledges that the The Gate Hotel AG is obliged to record actions on the Internet.
9. house rules
9.1 General rooms
When using the general adjoining rooms, the staircase, the guest shall and all courses to be considerate of the needs of the other guests and to must keep them clean. The placement of personal items in these rooms is prohibited, as in the event of an emergency/fire, these may block the way of obstruct and hinder evacuation (e.g. bicycles in the stairwell).
9.2 Sweepings
The garbage must be placed in a closed garbage bag in the area designated by The Gate Hotel AG can be disposed of in the containers provided.
9.3 Night rest
From 10:00 p.m. to 7:00 a.m., room volume must be maintained in all rooms.
9.4 Smoking ban
Smoking is prohibited in the rooms as well as in all other premises prohibited.
9.5 Fire Emergency/Emergency Exits
In the event of a fire, the signposted emergency exits in the stairwell are to be used.
9.6 Barbecue
Barbecuing on the balconies / terraces is prohibited.
10. right of access
All personnel of The Gate Hotel AG are entitled to use the rooms even without the Announcement of reasons to enter at any time. The guest is aware that the employees of The Gate Hotel AG have the necessary keys. dispose. The guest is not permitted to give employees of The Gate Hotel AG to deny access to the apartment.
11. emergencies
In case of health emergencies or threats, you must directly call the police (117), the local emergency doctor, the ambulance service (144) or the international emergency number (112) be called. For housekeeping emergencies, The Gate Hotel is on the number +41(0) 43 537 78 34 can be reached. Repairs are carried out, depending on Urgency, usually from Monday to Friday from 08:00 to 17:00 carried out. To avoid special operations caused by the guest (e.g. lost key), the latter must make an effort himself. If in such a case a service provided by The Gate Hotel, the guest will be charged a fee according to the Handling fee charged.
12. disclaimer and insurances
12.1 Disclaimer
The Gate Hotel AG assumes no liability for the following damages:
- Any damage caused by the guest.
- Personal injury caused by the use of the room or the inventory have arisen (e.g. through use of the Kitchen equipment, such as knives),
- Damage due to disruptions caused by force majeure, strikes, etc.,
– Damage due to malfunctions and interruptions of the Internet connection,
- Damage to and/or loss of personal property and Furnishings of the guest (luggage, clothing, valuables, furniture, vehicles, etc.) that are housed in the room or in/around the building. are.
12.2 Insurance
The guest and his personal belongings are excluded from the risks of the accommodation (e.g. accident, illness, theft, water and fire) is not covered by the The Gate Hotel AG insured. Private liability insurance is the responsibility of the Guest and is mandatory.
13. data protection
Hotel The Gate AG is entitled to collect personal data, to use it for and to use them to the extent that this is required for the smooth running of operations. The storage and transmission of data to third parties will only take place insofar as this is is required. The guest agrees to this.
14. severability clause
Should individual provisions of these General Terms and Conditions be ineffective, the remaining provisions shall remain unaffected. The parties shall then seek a permissible provision that comes as close as possible to the intended provision.
15. changes and additions to the GTC
Changes or additions to the GTC may be made at any time by The Gate Hotel AG without prior notice.
16. communication/writing
All communication from The Gate Hotel AG (incl. booking confirmation, Invoices, etc.) are always sent by e‑mail. The invoices issued by The Gate Hotel AG issued booking confirmation contains all agreements made concerning a booking. Any change or addition to the same requires their validity must be made in writing. E‑mails fulfill the written form requirement.
17 Applicable law and place of jurisdiction
The contract is exclusively subject to Swiss law. Jurisdiction for disputes arising shall be submitted to the competent courts at the respective location of the Room.
Rheineck, January 2020